The “Happy Returns” Policy
Honest mistakes happen. We get it.
We’re not going to let that get in the way of a positive relationship!
We want your shopping experience to be easy and convenient, which is why we offer the following:
All products can be returned for a full refund within 90 days of the original order date – no questions asked. It’s that simple.
Once we receive the package from you, we will refund you via the same method of payment with which you originally paid for the order.
Your confirmed refund will include the full purchase price of the products, less shipping fees. (If it’ our error, we pay the shipping of course!)
Here’s how the Returns Process works:
- Using the “Contact Us” link near the bottom of the Home page, send us a quick note with the products you wish to return, including quantity of each. This helps us avoid any confusion or misunderstandings.
- Wait for our return confirmation (usually within 24 hrs).
- Place items you’re returning in a sturdy container. Pack items such that they won’t move during transport. (We won’t be responsible for damaged goods during this shipment.)
- Make a copy of the original order receipt that contains the products to be returned.
- Indicate if you want a replacement or a refund for each product to be returned.
- Highlight the items you are returning, and place the copy in a shipping container.
- Ship to: Holistic Blue – Returns Processing, 6826 N Sumac Rd, Edwards, IL 61528
- Allow approximately 1 week for processing (from return receipt to refund).
Here are a few Exceptions to the Free Returns Policy:
- For non-liquid products, only 1 specific product container can be returned unopened. All others must be in their original sealed packaging. For example, if you’re returning 2 tubes of medicine, only 1 can be opened.
- For liquid products, all containers need to be unopened and sealed in their original packaging.
- If the original order qualified for Free Shipping (over $35), and the adjusted order value, which includes the return, drops below $35, then $5.95 will be deducted from the total refund.
As always, please let us know if you have any questions.